Cab Booking, Modification, Cancellation and Payment Policy
Booking Policy:
While booking the cab, or using any services offered at www.smartridecars.com the following rules apply
- A booking can be done for a maximum of 180 days before the trip start date. On the other hand, a booking can be done for a minimum of 24 hours before the trip start time.
- Booking can be done through our website at www.smartridecars.com, through our mobile app or calling us at +91 9810417662, 8860638557
- To confirm the online cab bookings, an advance amount needs to be paid by the customer. The advance amount is based on the trip estimated cost and will be adjusted against the final amount payable at the end of the trip.
- For every confirmed booking, a car will be allotted at least 8 hours before the trip (2 hours for outstation One-Way). The customer will get an email and/or sms confirmation with the car and driver details after the allotment.
- Customer should carry a printout of the booking voucher or the booking confirmations SMS for identification.
Note:
In case of vehicle accident/break-down the company will provide an alternate vehicle or will refund the advance deposit if booking stands cancelled. Smartridecars doesn't take any guarantees of any kind while you book the cabs, and any material or immaterial loss due to usage of Smartridecars services shall not be subject to any compensation.
In case of no-show by the customer, or no intimation about change of time/date of booking, the booking advance amount will be fully forfeited.
In case of a no-show by the driver for a scheduled departure, the company will provide an immediate replacement with a similar car and in case we cannot find a replacement, a full refund of the advance amount will be done.
For booking modifications, following rules will apply:
You can modify the start and/or end date (pre-pone or post-pone) for a booking without any modification fee (subject to availability of the vehicle) up to 24 hours or more before the original pickup time.
All modification requests should be communicated to us via a phone call to +91 9810417662, 8860638557 or a mail to support@smartridecars.com and we will revert with reponse through email, Call or SMS.
Modifications are allowed even after starting the trip, subject to availibility. Such modification will be done entirely at the discretion of Smartridecars.
Remaining Payments after Advance or Payment at Trip Completion
After paying advance amount, the remaining amount for the trip is always paid to the driver. The remaining amount shall be paid to the driver during and at end of the trip. All payments done to the driver will be subject to adjustment against the final bill. Please call Smartridecars at +91 9810417662, 8860638557 for any clarifications on billing or other things before/during/end of trip
The value of the cash payment to the driver/vendor will be the total cost plus service tax minus the advance payment(if any). The final payment shall always be in cash as the driver might will not be able to charge on card and will not accept cheque payments
In case, the final amount is less than the advance booking deposit (if any), Smartridecars will refund the excess amount back to the customer after confirming with the driver/operator. This refund is made within 5-7 working days after the completion of the trip.
Cancellation rules:
All the cancellation requests should be done via a phone call to +91 9810417662, 8860638557 or a mail to support@smartridecars.com
In case the booking is cancelled more than 24 hours or more before the pickup time, 100% of the advance deposit will be refunded. This will not be applicable during peak season ( 1 May till 31 July and 1 Oct till 1 March)
In case the booking is cancelled within 24 hour before pick up time, 100% of the advance deposit will be deducted as penalty.
In case the cancellation is done from Smartridecars end due to unavoidable reasons, 100% of the advance amount will be refunded.
Refunds
All refund requests are processed within 5-7 business days, and payments are always done via the original source of payment for booking the cab. The refund requests done via Whatsapp and SMS are not taken into consideration.
